B&B Marina di Ortigia

Great place to stay in Syracuse. Excellent location in the historical center, and all interesting places outside the historical center are within walking distance. The B&B service is at the highest level. The hosts are friendly, polite, and attentive, always ready to help and make your stay comfortable. The only downside is the street noise, so be prepared to either wake up early or keep the balcony door closed. However, the fantastic service and all the other benefits more than compensate for this issue.

Very friendly welcome.

We were informed upon picking up the keys that breakfast can be enjoyed at a nearby café (1 coffee & sweet croissants); room price was quoted excluding tax, which we then had to pay in cash (additionally).

The room and building are nice but the service is completely dysfunctional. We received a confirmation email saying who would meet us for check-in and a contact phone number. It took over an hour to get in and that only happened because of the help from a very nice man doing construction next door who contacted the host multiple times. The number in the email was wrong and I originally blamed my phone because this was my first call in Italy. That evening we were told that they had double booked our room for the next day and that we would need to move, first to another room, and then to another B&B and that they would minimize our inconvenience by transporting our bags and providing breakfast the next morning. As someone with Muscular Dystrophy that affects my breathing having someone deal with our bags on all of the stairs here and at the new place was much appreciated. Unfortunately, they went back on their word and didn’t move the bags or provide breakfast. I can’t recommend staying here until they actually fix the booking/check-in system and have customer service on-site that actually does what they promise in emails and texts.