Property: 2 |
Cleaning: 3 |
Host: 6 |
Location: 10 |
| Breakfast: 1
Many hidden costs. Check out is too early (10 am), you'll need to pay extra to leave at noon (+15) and even more to leave later in the day.
Breakfast is terrible. There is one host who would not re-stock items. You need to ask and he would do it, not very happy about it.
The property is not exactly a hotel, it looks more like a hostel with private rooms.
Two good things: the location is excellent if you need to be near a train or metro station, and there are some hosts who are really doing their best to make you have a good experience.
stayed from 07/01/2023 to 07/04/2023
The answer from the host:
Hi, we're very sorry to hear that you did not have a good experience. I would like to make just a few corrections to your review. We have no "hidden" costs, we always inform our customers of the prices of the extras as the early check in, or the later check out if they're interested in doing it. Check out is at 10am cause the waitresses need time to clean all the rooms, in order not to have any unpleasing inconvenience when the next customers arrive. We're always available to hear your suggestions to improve as a hotel.
Thank you so much, we really hope to see you again in order to make your experience better than the one you just had.