Guests consistently praise the property for its cleanliness, friendly and helpful staff, and convenient location just a short walk from Lucca’s historic center. The plentiful buffet breakfast is a highlight for many travelers. Parking is appreciated, though rooms facing the street can experience some noise. Rooms are generally comfortable and well-kept, with some offering extra features like whirlpool tubs. A few reviews note basic furnishings in certain rooms, but overall, the stay is regarded as highly pleasant and good value for money.