Property: 6 |
Cleaning: 2 |
Host: 2 |
Location: 8 |
Price/Quality: 6
| Breakfast: 6
Great welcome, too bad the day after the air conditioning in the room was turned off while we were outside, so I called to complain since the room was an oven and I have 2 kids, from that moment I got annoyed and consequently my room was not cleaned except on the penultimate day upon request, as I emptied the trash bin myself, the room was neither swept nor cleaned, not to mention the bathroom where a used pad wrapper found on the floor from the first day kept us company until the end. What can I say, I did not find any professionalism. The room does not cool down in 5 minutes because the air conditioner is certainly not one of the best but rather old, the room was cool only when the air conditioner was on...I was not in the room every morning because thankfully I had better things to do, several times I left the room while she was busy cleaning another, just as she entered to turn off the air, she could have entered to clean, from the first day in the bathroom there was the wrapper of a sanitary pad that kept us company throughout our stay, if you want privately I can send photos of how clean the room was. Ps I have evidence that the air conditioning rule was added after the incident.. and the lady on the profile asked what to do after the incident.. My dear, I remind you that when I paid for the stay, it certainly included the water and electricity I consumed.
stayed from 08/06/2020 to 08/13/2020
The answer from the host:
L'aria condizionata durante le ore di assenza dell'ospite è buona norma spegnerla, inoltre è una regola della casa inserita sul sito internet della struttura, chi prenota si intende abbia accettato le regole pubblicate.
La camera si rinfresca in due minuti dall'accensione dell'aria condizionata, non occorre tenerla accesa 8 ore durante la propria assenza.
La pulizia delle camere è prevista ogni 4 giorni ma il personale comunque entra tutti i giorni per sistemare e controllare che non manchi nulla.
In questo caso non è stato possibile entrare in camera perché la stessa era occupata dall'ospite tutte le mattine e quindi veniva saltata la consueta pulizia (il saltare la pulizia perché al momento dell'arrivo del personale la camera è occupata dall'ospite rientra nelle regole della casa).
