Property: 2 |
Cleaning: 5 |
Host: 1 |
Location: 4 |
Price/Quality: 3
| Breakfast: 1
Having booked and paid in advance for a 1-night stay at the Nansen Guesthouse. At 6.30 pm the evening before, I receive the following email: For internal organizational reasons, we have moved your reservation to the B&B Piramide, connected to us, which is always located at civic number 88 (instead of 122). To arrange check-in, you can contact F******** at +39 3*******. Astounded as it was already after dinner time, I directly call the indicated number and the gentleman had abandoned the B&B business for some years, so he had absolutely no idea. I then decide to call directly the number of the structure where they had moved me, expressing my displeasure. Upon arrival, we enter this building and the B&B was inside an apartment where there were several rooms. The breakfast (paid service) is what really shocked me the most... packaged plunckakes and a pear juice. I will never return to that place and I absolutely do not recommend it. Organization -10. Professionalism -20.
stayed from 09/03/2022 to 09/04/2022
The answer from the host:
Buongiorno Claudia
se ha chiamato qualcuno che che le ha detto di aver abbandonato da qualche anno il B&B ha sicuramente sbagliato numero. Gestisco dal 2012 in modo continuativo il B&B e, ovviamente, lo gestisco ancora,
Può capitare di avere un problema nella struttura e non poter ospitare una prenotazione in programma, ma mi pare che non abbia avuto conseguenze avendo avuto l'alternativa a 20 metri dalla mia struttura con la stessa tipologia di camera e di costo