Property: 3 |
Cleaning: 6 |
Host: 1 |
Location: 8 |
Price/Quality: 4
I have been to this property twice within a month, and I will never go back. The girl at the reception is extremely rude and arrogant. In our family of four, I booked a triple room because my daughter, who found a place in Trigoria, would sleep at her own place. Regrettably, the receptionist did not allow my daughter to enter the property; she did not even let her get out of the car! What more can I say? The property is also ambiguous about breakfast: there simply isn't any! Additionally, there is no fridge in the room. I am not used to writing reviews like this, but I cannot stand arrogance and rudeness. In response to the manager's statement "IF YOU BOOK A TRIPLE ROOM (3 guests) you cannot bring in a hidden fourth guest in the car, no one put his daughter in the car except for her", it is true, my daughter was in the car with me, certainly not hidden, she was just moving to her own place. I asked if she could get out before going home, and I was told "she can't even set foot on the ground". Perhaps she forgot??? I'm sorry, but I'm certainly not the one lying...
stayed from 09/09/2022 to 09/11/2022
The answer from the host:
Gentile cliente la ragazza che lei in termine spregiativo chiama "portinaia" fa solo il suo lavoro, che significa far rispettare le regole, in torto è lei, SE PRENOTA UNA CAMERA TRIPLA ( 3 ospiti) non si puo' introdurre con il quarto ospite nascosto in auto, nessuno a messo sua figlia in macchina a parte lei.
Sostiene di essere gia' stato nostro ospite e se torna significa che si è trovato bene, e questo ci rende felici, ma non la esonera a rispettare le regole a maggior ragione se sua figlia ha casa qui che motivo cè di questo accanimento.
Ci dispiace leggere le sue parole false e contradditorie solo per diffamarci come quanto parla della colazione un servizio che non offriamo quindi perchè citarlo, bho!
In conclusione il suo atteggiamento risulta ambiguo non certo il nostro.
Comunque grazie per averci scelto e sara' sempre il benvenuto presso la nostra struttura qualora ne avesse bisogno.
Saluti lo staff