Alojamiento: 5 |
Limpieza: 7 |
Encargado: 5 |
Ubicación del alojamiento: 6 |
Calidad/precio: 5
| Desayuno: 3
Primero dijeron que no podían encontrar nuestra reserva, a pesar de que mi nombre aparecía claramente en la pantalla de la computadora. ¡Le echaron la culpa a la aplicación por el error! Dijeron que estaban completos y que intentarían otro hotel para nosotros. No había vacantes allí. Así que dijeron que podíamos tener una habitación, ¡las otras personas aún no han llegado! Después de haber estado conduciendo todo el día, todo lo que queríamos era relajarnos. Nos dieron una habitación familiar en lugar de la doble que habíamos reservado. ¡El hotel no era nada como las fotos! Total decepción. ¡El desayuno era de mala calidad, incluso el café!
se ha alojado del 23/05/2025 al 24/05/2025
La respuesta del encargado:
Dear Catherine,
Thank you for taking the time to share your experience, although we’re truly sorry to hear that it didn’t meet your expectations.
We would, however, like to clarify a few points. At the time of your arrival, our front desk staff was new, and there may have been some initial confusion in handling your reservation — for this, we sincerely apologize. That said, your booking was indeed present in our system, and a room was promptly assigned to you.
Moreover, we’d like to point out that you were given a quadruple room — much more spacious than the double room you had originally booked — and in a higher category, at no additional cost. We did this to ensure your comfort, despite the initial misunderstanding. For this reason, we are surprised to read such harsh comments, which seem to overlook this effort.
Regarding breakfast, we offer a daily selection that includes homemade cakes, fresh croissants, bread, fruit, yogurt, cold cuts, and cheeses — aiming to provide a variety of both sweet and savory options. We’re sorry it didn’t meet your tastes, but we want to emphasize the care we put into providing fresh and quality products.
We always welcome constructive criticism, but it saddens us to read such a negative review, especially considering the efforts made to accommodate you under the circumstances.
Best regards,
Daniela, Hotel Ai Tufi***.
