Property: 1 |
Cleaning: 1 |
Host: 1 |
Location: 1 |
Price/Quality: 1
| Breakfast: 1
Not being able to opt for the street number I selected 1 for all the calls even though I didn't have the chance to go there. I warn future potential customers because it is an operator whose unreliability has no equal in my long experience as a traveler. I book months in advance to attend a concert. I make the payment by bank transfer and ask for confirmation of receipt and booking by email without receiving any feedback. I take the trouble to contact them by phone and the operator informs me that she did not see the email but assures me that the room is reserved. About two weeks before the event, I contact them again to remind them of the booking and receive reassurance. Exactly 2 days before the concert, I am contacted by the owner who with incredible nonchalance asks me if instead of the agreed day, I could arrive the next day. I am truly astonished and of course I reply no. The operator, drawing once again from an apparently inexhaustible reserve of nonchalance, informs me that due to an unforeseen event they had to accommodate a group and that I no longer have the room. But she continues by saying not to worry because they would have relocated me to another structure. So my wife and I are diverted to another b&b that we do not know and obviously did not choose. We try to remain optimistic hoping at least that, given the inconvenience, they had chosen a suitable structure. Instead, we find ourselves in the worst b&b we have ever stayed in our lives. A structure with which we agree on an arrival time in the early afternoon and that while we were traveling, an hour before our arrival contacts us to say that they could not receive us before 6.30 pm due to an unforeseen event. We were forced to wander around Ravenna until that time and then find it closed with the owner not answering the phone. Finally, with over half an hour of delay on the delay, they open the door and we find ourselves in a run-down structure where they give us two worn towels (no bidet towels, no shower towels) and we find only one almost finished toilet paper roll. I spare other details about this structure that we later found out to be closing down and I also avoid mentioning its name because we did not choose it and probably it was also a favor to the b&b I am reviewing, and considering that without this favor we would have risked being homeless. I conclude by warning. Be careful, this is an operator completely devoid of professionalism.
stayed from 05/25/2022 to 05/26/2022
The answer from the host:
Mi spiace che il B&B dove siete stati riprotetti non sia stato di Vs. gradimento, ma faccio presente che la Vs. ironia non mi scalfisce. Nessuna nonchalance, penso di essere stata molto più amareggiata di Lei, inoltre non si è trattato di ospitare una comitiva, ma di prolungare il soggiorno di una famiglia che aveva il figlio in ospedale e per forza ha dovuto rinviare la partenza, in coscienza credo proprio di aver fatto cosa giusta.
Per Lei sarò anche operatore non professionale, ma i fatti mi dimostrano il contrario. Buona vita
Le recensioni intelligenti sono quelle costruttive che servono a migliorare difetti che alle volte noi gestori non vediamo, le vendette proprio lasciano il tempo che trovano perché le persone sono intelligenti e sanno leggere fra le righe.....
