Property: 6 |
Cleaning: 6 |
Host: 2 |
Location: 10 |
Price/Quality: 6
| Breakfast: 5
My husband and I have traveled Italy far and wide, staying in many B&Bs, and this time, unfortunately, we are forced to leave a bad review. We booked 2 triple rooms, one for us and the other for a couple of friends with whom we spent 3 days in Verona. Upon our arrival, around 21:30, we were greeted by the very kind mother of Mr. Edoardo (owner of the B&B). The lady, knowing about our long journey, kindly offered us 3 glasses of water and then a glass of milk for our child, inviting us to help ourselves to anything we needed. We thanked her without taking anything other than the drinks offered to us. Around 23, we also met Mr. Edoardo's wife, who informed us that we should refer to her as her husband was out of town. The next morning, Mrs. Cristina (Edoardo's wife) first reproached our friends and then us for not washing the glasses that her mother-in-law had taken out the night before to offer us a drink! Incredulous (as we had never washed anything in any B&B), we apologized, saying we didn't know we had to wash them and that we would do it as soon as possible. This was not enough for Mrs. Cristina, who, with arrogance and aggressiveness, explicitly called us rude, saying that we were not precise. Astounded, we let it go and washed the famous glasses. On the morning of the third day (departure day), Mrs. Cristina seemed calm and only asked for the men's documents. At first, we let it go, but only to receive explanations. Mrs. Cristina justified herself, almost mocking us, about the fact that she would transmit the records on a monthly basis and that the names of the other guests, besides the two men, were not necessary. Immediately, just to be precise and above all correct, she generically reminded Mrs. Cristina that the law specifies other conditions and terms. Irritated by this clarification, the
stayed from 08/20/2018 to 08/22/2018
The answer from the host:
In 8 anni di attività dove ho incontrato e conosciuto centinaia e centinaia di persone di ogni lingua cultura e religione, raramente mi sono imbattuto in persone così cafone, maleducate e irrispettose della nostra Terra e ospitalità.
L'educazione e l'igiene nel mio B&B vengono prima di tutto. Edoardo.
