Property: 1 |
Cleaning: 8 |
Host: 1 |
Location: 5 |
| Breakfast: 1
Made the mistake of booking this due to high review ratings on other site. Worst experience yet. Met by Marco outside apartment block and had to show him the cash before allowed even inside. The whole apartment was so dated, like stepping back to 70s. Felt like DSS or emergency accommodation, basic. Orange was the whole theme, from towels, bedding, voile, walls - everything. Towels were thin, old, over washed cheap and orange, smelling of food. Bedding was same, though everything was very clean.
Private bathroom was right across other side of large hallway, so meant had to go across communal area, so needed to be dressed etc.
Kitchen was locked, so couldn't even boil a kettle, make a drink, get any plate or cutlery.
Old fridge in room, set at lowest which buzzed throughout night. Left 'complimentary' bottle of water with to disposable plastic cups.
All furniture dated, cheap and random.
No welcome just given what wasn't allowed and emphasis on security, making you uneasy. Asked what time breakfast we'd like, so said 9am, which he told us we had to leave at 10am, so we said 8. 30am then. Upon checking website, 10. 30am was checkout.
After returning to room, absolutely boiling so had to WhatsApp Marco about WiFi and air con. Noticed WiFi code on wall but Marco appeared at room to tell us that despite listed as having AC, it wasn't included in price?!
Final straw, so after a pointless dialogue of us both just repeating the same statements back and forth 4 times, I said I thought it better if we have our money back and leave. At this, he then said he'd let us have controls but only if promised not to leave on when out. Willingly agreed, so he turned on (lowest setting at 21°) and begrudgingly handed over the controls.
Attended breakfast asap as just wanted to leave. Highly rated breakfast consisted of 6 slices of bread, crackerbread, sachets of butter, jam, plain yoghurt and 4 biscuits, with glass of cheap orange juice and small cup of fresh coffee. As we left the kitchen, 2 other lodgers obviously had been waiting for us to leave and were cautiously leaving their room.
Quickly left and immediately booked into a hotel for some much needed luxury!
So disappointed as wanted to try a more friendly, personal Italian experience of enjoying small, highly rated b&b. Just awful. We are middle aged couple, who have travelled extensively and in no way snobs or fussy! I honestly don't know where the other reviewers stayed or what they are used to! ?
stayed from 09/08/2022 to 09/09/2022
The answer from the host:
Gentleman and honest you forgot to mention that that day was very very HOT!!!...and not everyone can handle It.
I wish you all the best