Property: 7 |
Cleaning: 5 |
Host: 4 |
Location: 10 |
| Breakfast: 2
I don`t like these ratings, so I will just leave this comment. The place was okay and located right next to the duomo. But I would not choose it again, because we were asked to pay cash including the tourist taxes, but we did not get any receit, which as a matter of fact is very unusual these days. And we were not offered any towels, we had been asked to bring them on our own, which we thought rather strange as well.
stayed from 10/04/2022 to 10/10/2022
The answer from the host:
Some people can’t understand that their suffering is not due to a problem of the actual place where they are staying but rather to themselves.
Although we tried to please them by offering them a free shuttle service from the accommodation to the parking and back, and by transporting their luggage to make their stay pleasant.
Despite having provided other extra services for free, such as free public transport, discounts in restaurants, castles and museums.
Despite the proposal, which was rejected in the bud, to be allowed to enter the room to perform daily cleaning and make the beds.
Although we bumped into each other during cleaning time, in the breakfast room, and we asked if everything was fine with their staying.
Although the answer was always "everything is fine, thanks"
Despite the homemade cake prepared daily for breakfast.
Some people remain blind and indifferent in their discomfort, then return to their homes and sow discord, infecting others with their dissatisfaction by taking the trouble to write poisonous reviews.
Nevertheless, we wish these people to find peace and serenity, at least in their holidays and above all to say things to one’s face, so that they can be helped
PS: receipts are done telematically, they are usually sent by e-mail, it might have gone to spam, maybe a system error or where I don't know. As for the towels: since you had known well in advance and not at check in.... I don't see where the problem lies. If you were not comfortable with it you might as well have booked at other facilities. For the next facility you go to remember that: asking is legal and answering is courteous...so ask anything, hosts do not eat guests