Property: 8 |
Cleaning: 8 |
Host: 6 |
Location: 6 |
Price/Quality: 7
The structure is definitely nice, tidy, and clean. The room was quite comfortable and spacious. Unfortunately, I had some communication problems with the management: not having received any confirmation email of the booking, I called the B&B directly. Several emails followed for further confirmations which had instilled a bit of uncertainty in me! Unfortunately, we could not have breakfast at the property, even though it was scheduled on the website, due to organizational problems of the management. The welcome was not the best: we arrived as announced by phone, at 6:00 pm, we buzzed several times without an answer. We called three times before getting a response, so we had to wait about half an hour outside the B&B and once checked in, we were handled quite quickly and coldly, without even a suggestion on where to dine in the area. Unexpected events can happen and obviously we would have been more understanding and happy if we had been informed of the possible delay in welcoming us. Having called an hour and a half before our arrival and having provided two phone numbers, a quick call would have been enough to warn us of the delay. In short, it was not pleasant to have to wait outside after a 7-hour journey. The B&B manager had informed us by email that she could not prepare breakfast for us and gave us a discount on the room price: we had been informed in advance by email on this aspect. A tip: it wouldn't have been bad to find an alternative breakfast in the mini fridge, with yogurt or fresh or dried fruit, maybe some cereals and/or packaged croissants or rusks. In any case, we had breakfast in the center with a good erbazzone :) it was an excuse to try something different.
stayed from 01/07/2022 to 01/08/2022