Property: 9 |
Cleaning: 9 |
Host: 7 |
Location: 9 |
Price/Quality: 7
| Breakfast: 1
Wonderful location, essential room, the check-in guy impeccable, all good until breakfast. I kindly asked to consume earlier, booked at 8:30, and the reaction of the girl froze me. I must say that I was alone and the previous evening I had seen the breakfast room already set up, so I thought my request was acceptable, I don't want to put those who work in difficulty. Instead, the thing strongly irritated the girl in the room, who started shrugging and speaking to me in a very annoyed manner. I would have preferred a "no, I can't accommodate you" said kindly rather than a "take a seat" said in that decidedly uninviting tone and with that almost angry body language. I should have turned on my heels and left, so the blame is partially mine. I have huge respect for those who work while I am on vacation and I am not used to giving negative reviews, but I believe that one should always respond with courtesy, and that professionalism is measured by how one reacts to unexpected events. I give a low rating because it made me feel bad and I am still sorry about it.
stayed from 02/18/2023 to 02/19/2023
The answer from the host:
Gentilissima signora Fracchiolla , grazie per aver recensito la nostra struttura . L'episodio posto all'attenzione dalla sua recensione risulta a dir poco spiacevole. Il nostro intento e' accogliere sempre l'ospite con premura ed immedesimazione per offrire le soluzioni piu' appropriate per rendere il soggiorno , nella struttura, nella citta', un esperienza piacevole . Mantenere la costanza di atteggiamenti virtuosi necessita di una continua vigilanza : evidentemente la sua segnalazione ci invita , ad un maggiore impegno in tal senso . Gradiremmo averla ancora nostra ospite ... siamo certi che non ricordera' piu' l'amarezza del primo incontro cordiali saluti la direzione
