Property: 6 |
Cleaning: 10 |
Host: 8 |
Location: 9 |
Price/Quality: 5
The place was clean, but very basic, and honestly, it stank like a damp cellar, probably because our two-room apartment was essentially a (converted) damp cellar. We were also expecting a breakfast since the listing clearly states 'breakfast included', but this was definitely not the case. I found this detail strange, so in the morning I asked another guest where breakfast would be served, but she said she didn't receive any breakfast during her stay either. We had to go and pay for pastries ourselves. I found this extremely disappointing as pictures of beautiful pastries were posted on the property profile, which was probably the main reason why I booked here. There weren't even a few coffee pods included with the coffee maker, or a bottle of water in the fridge, nothing. I really don't like giving negative reviews, but in this case, I felt really misled, mainly because all the other reviews (falsely) gave us a very positive impression.
stayed from 09/23/2023 to 09/24/2023
The answer from the host:
Gentilissimo Sergio,
Grazie del suo riscontro. Considero le recensioni utili per migliorare. Purtroppo la sua contiene delle affermazioni non vere, che mi sento in dovere di contestare. Lei ha prenotato una tariffa senza colazione inclusa, come può vedere dalla sua prenotazione che allego. Glielo avrei mostrato direttamente, se anziché chiedere agli ospiti presenti ne avesse parlato con me, dato che abbiamo parlato al check in e al mattino.
Le avrei anche mostrato la sala dove era presente la macchina per prepararsi il caffè e the in autonomia.
E, by the way, l'appartamento dove avete soggiornato per una notte, non è una cantina riconvertita. Magari avrei potuto parlarle anche del progetto di ristrutturazione e recupero dell'edificio storico dove ha soggiornato, se me ne avesse dato la possibilità.
Cordialmente
Valeria