Struttura: 9 |
Pulizia: 9 |
Gestore: 7 |
Posizione: 9 |
Qualità/Prezzo: 8
Hotel was nicely decorated and room was small but cosy. Bed was good and from the big and beautiful balcony you could see sea and city center. Nerby many good restaurants. Breakfast was small and not very good.
I felt very sad when we were leaving and ms Perla was asking city tax again. We paid it on the second day but she could not remember that. Also she said that we have been taken extra from the kitchen. When I asked what was that she tould that we had cooked coffee and taken muffins. Coffee was our own and yes we took 2 muffins but never took in the morning.
It would be nice if there were some list what was included and Price list for extras.
Also we came to the hotel about 23. 30 and we had to pay 15 euros extra for the late arrival. On their home page seems that hotel is open until 23. 30.
ha soggiornato dal 30/10/2022 al 02/11/2022
La risposta del gestore:
Dear Tuula, probably you reserved so many times before to arrive, making request from different website that you get confused....We have to follow you until we could understand your necessity to satisfy your request. The first was the arrival time, please go on our messages and see arrival after 23.00, maximum check in time we showed everywhere, has a cost of plus €15 per hour delay.
Our breakfast is famous and despite on our page is written self service breakfast, breakfast was SERVED and I remember you have yogurt, cereals, croissant, fruits, coffee, eggs with bacon or ham and cheese toast. The kitchen has always products available, breakfast is included but as per the menu, shown and explained at check in, food and drinks are not free out of breakfast time. We simply asked if you had any extras and in any case what you consumed was offered to you. Furthermore check out is at 11.00 but you absolutely ignore it going for a walk and coming back half our late to check out.
Regarding the payment of tourist tax, I still don't remember that it was paid, but when you said you had already paid it, we even didn't contested. If I hadn't bothered to assist you, you would have left the expedia reservation for the room you didn't want at double the of the cost. Anyway it was a pleasure hosting you. Thanks for your visit.