Property: 6 |
Cleaning: 5 |
Host: 2 |
Location: 10 |
| Breakfast: 1
The Villa is very nice, and in a great location. However in dealing with the owners, I found them very unprofessional.
The lady who runs the Villa is lovely, but speaks absolutely no English. This was fine, up until there was some confusion about my remaining balance.
I paid the balance within 5 minutes that they reminded me, but not before her son email-blasted me, threatening to call the police and my embassy.
Very strange considering no one had spoken about it the two nights I stayed there.
As I said, very nice location. But I would suggest staying in a nearby hotel run by professionals.
stayed from 09/08/2018 to 09/10/2018
The answer from the host:
We do not find very “professional” either that you checked out and left at 5: 00 am without paying for your stay. Fact is that you payed the balance only after your departure and after our payment reminders. You were very well aware that that you had paid only the deposit and that the balance was still due, this was very clear in our e-mail exchange in english.
As our custom, we trust our guests and we therefore do not ask them to pay the balance as soon as they arrive.
We are a family owned small business with many happy and satisfied guests, who come back summer after summer. We have been so far very lucky and honored to have guests who have always payed the full balance before leaving. You have been indeed the first case.