Property: 5 |
Cleaning: 7 |
Host: 4 |
Location: 6 |
Price/Quality: 5
| Breakfast: 8
There was a lack of transparency from the b&b managers. I booked at Bed Cinecittà and, once I arrived at the address on the reservation, I was told to move to a completely different place (not too dramatic, it was about a 700-meter walk that, if I had been informed, I would have done directly by metro, getting off one stop later). I appreciated being able to check in an hour earlier than the scheduled time (19), the room was quite clean. What didn't sit well with me is that I had booked a triple room for single use, but I was accommodated in a double room for single use. Not a big deal, it was spacious for one person, but I didn't like booking one service and receiving another (without any explanation, then). Breakfast not provided on the premises as there are no suitable spaces, but in a very close bar, where they were really kind.
stayed from 09/19/2022 to 09/20/2022
The answer from the host:
Buongiorno purtroppo devo dirle che non e’ andata così
La sua prenotazione era per una camera matrimoniale ad uso singola al costo di 60€..
Il fatto che la camera si chiami “ Matrimoniale standard (tripla)” significa che all’interno vi e’ la possibilità di aggiungere un terzo letto.
Nel messaggio di conferma legge le informazioni relative alla camera prenotata dove e’ specificato letto matrimoniale.
Telefonicamente abbiamo specificato che l’unica disponibilità era nella struttura B&B Cinecittadue a 500 metri ed ha confermato lei stesso.
Detto questo mi fa piacere che si e’ trovato bene e la colazione e’ stato di suo gradimento
Le auguro una buona giornata
