Property: 6 |
Cleaning: 1 |
Host: 7 |
Location: 8 |
Price/Quality: 1
| Breakfast: 6
With a little more attention to detail, the stay at the Caroline Suite could have been better than it actually was, especially considering the price paid for 2 nights. The toilet seat was missing, the bathroom mirror light above the sink was blown, there was dust on the floor and dirt under the bed, stains in the room as if it hadn't even been cleaned, shower towels were missing in the bathroom (we asked for them to the room cleaner the next day). Let's not even talk about the pillows. I won't add anything else.
stayed from 07/20/2023 to 07/22/2023
The answer from the host:
Buonasera, ci dispiace molto leggere che il suo pernotto non è andato come pianificato.
Diamo il massimo per cercare di far avere un pernotto impeccabile ai nostri clienti, e ci dispiace molto quando ciò non accade.
Speriamo di rivederla presto per poterle offrire un'esperienza migliore.
Cordialmente,
Gabriel