Établissement: 5 |
Nettoyage: 5 |
Le propriétaire: 8 |
Situation de l' établissement: 5 |
Qualità/Prix: 5
| Petit déjeuner: 4
Overall reasonable. But quality of breakfast need to improve. Moreover someone need to look after the room before guests are welcomed. We noted no soap or shampoo on our first day. TV not working most likely due to faulty Antenna... Need more clear instruction for the guest who visit the place for the first time as it is a bit confusing particularly if you are coming from overseas.
Dates du séjour Du 15/09/2023 au 19/09/2023
La réponse du propriétaire:
Dear Uddin, I'm tremendously sorry you did not enjoy your stay here at Martini Bed. Michela was sick the day of your check in and I'm sorry if the room was not well checked, I apologize for this! Your rate about cleaning, position, structure, breakfast and value is too much low and does not reflect reality! I did your check in (thanks for that 8) and spent more then one hour with you, helping you organizing your 4 days holiday day by day and booking transfer for airport. You booked a family room for 4 persons, I did the check in only with you, your wife and 2 teenager sons were on the balcony while I explained you everything. I was so annoyed by the behavior of the rest of your family who didn't show the slightest interest in my welcome and my work aimed at making your stay pleasant and well organized that at a certain point during check in with the excuse of showing them how the mosquito net worked, I let them back into the room. Evidently your family was so uninterested in what I was saying that they didn't hear that we answer the phone until 10 PM and in the corridor of my guesthouse there is an emergency phone that is active 24 hours a day. Moreover i sent you a PDF with all useful information about my guesthouse where everything mentioned before is well written and explained. Why you did not call us when realize that no soap was left in the dispenser or the antenna was not properly inserted in the tv? We want our guests have the best stay ever here but we need them to be communicative during the stay! About breakfast we offer Italian traditional breakfast using mono dose products that are mandatory for guesthouses, we use products of the following top quality brands: Ferrero, Barilla, Colussi, Boschetti, Borbone, Ambrosoli and Sant'Angelo, maybe you prefer a different kind of breakfast but for sure we do not have to improve quality of our breakfast! Best regards Paolo