Property: 5 |
Cleaning: 6 |
Host: 5 |
Location: 9 |
Price/Quality: 5
| Breakfast: 6
There was some initial misunderstanding, especially regarding the choice of the booked accommodation (Chalet on the ground floor, useful and pleasant for a family with a small child), different from the one assigned on site (a small room on the first floor). We were told that those who arrived first chose the best solution, even though we had clearly and documentedly booked a different solution not recognized by the managers on the dedicated portal. However, we managed to find a compromise and deal with other difficulties. We were offered the option of staying in a lady's house who ran a B&B on the ground floor, or waiting for an alternative arrangement from the second day. The courtesy of the manager's collaborator, Mr. Nico, was decisive. Breakfast included typical packaged products of a B&B, but was enriched with fresh croissants and hot coffee kindly offered. The furnishings of the room on the first floor could be improved, with very high and uncomfortable steps and a basin in the bathroom that refilled very slowly. Some glass openings allowed light to enter early in the morning, waking us up. The hot water pressure on the first floor was often insufficient. We had two very cold nights that caused issues with the heating, which was activated correctly only the first night. The POS was not available, so they only accepted cash, information communicated only at the time of payment. The parking space in the private parking lot was adequate, with a remote control provided. The location was great for visiting the caves, Alberobello, and other nearby tourist attractions. We noticed that the B&B seemed to be run in an organized and professional manner, despite the manager claiming otherwise for tax reasons. Despite some misunderstandings, we appreciated the overall experience.
stayed from 04/25/2024 to 04/27/2024
The answer from the host:
Grazie della sua lunga recensione. Avete avuto tanto tempo nel scrivere nei minimi particolare cose non vere, mi avete accusata di aver tolto le pile dal telecomando dei termosifoni è non era vero avete pagato 75 euro per, tre persone con la prima abbondante colazione. Anzi avete voluto la ricevuta è mi avete accusata che era falsa in vostra prsenza ho chiamata la mia commercialista è avete parlato con lei e vi ha spiegato che era valido la ricevuta che vi avevo fatta Tenco a. precisare che siete i gli unici auguro una buona giornata.