Property: 8 |
Cleaning: 8 |
Host: 6 |
Location: 9 |
Price/Quality: 7
| Breakfast: 4
Having experience in the hospitality sector and currently working as a secretary in a hotel on Lake Garda, I can say that I found Hotel Paradiso in a great location, close to Milan's central station. The room was clean, but I found the welcome to be lacking. After requesting our documents for check-in and handing us the room keys, no information was provided about breakfast time (an expected detail that should still be communicated to the customer), nor about places to visit or attractions in the city and how to reach them, or nearby restaurants, wifi, etc. Information that I believe should be communicated to the customer even if not specifically requested. Additionally, I found the breakfast to be a bit sparse and limited. Despite this, we had a fairly pleasant stay.
stayed from 08/01/2019 to 08/02/2019
The answer from the host:
Grazie per i suoi consigli, credo che una struttura sul lago di Garda non possa essere paragonata ad una struttura a Milano dove il 90% della clientela è per lavoro o purtroppo per visite mediche, preferiamo non essere invadenti. Siamo comunque disponibili a dare tutte le informazioni e consigli a chi lo richiede.