Property: 1 |
Cleaning: 1 |
Host: 1 |
Location: 7 |
Price/Quality: 1
Horrible. Beware.\n\nAs indicated, this is just someone renting out their spare room for cash only. The room, which was probably nice at one time, was very dirty: - layers of dust, the bed dirty and stained, and it had a strong stale smell. We thought stale cigarettes but the owner insisted otherwise, could have been damp/mold. The Wifi didn't work. There's no TV. The bathroom dirty and old. The owner asks for a 100 euro cash deposit for one key not advertised. The location is good.\n\nRegarding the owner's claim that his motivation for undertaking this activity was because "I enjoy meeting people from different countries and cultures etc etc"... He wasn't there to greet us and arrived 7 hours later around 9 pm. When we explained it was awful and asked for our money back, even offering to pay for one night, he flatly refused. After the police got involved, we left paying for two nights 50:50.\n\nThere are hotels and suites available in the immediate area at similar prices that are infinitely better.\n\nBEWARE: - People often leave bad reviews after a bad experience. Perhaps we were just unlucky. Book here if you wish. But DO NOT HAND OVER CASH until you are happy with its condition. Once you do, he works on a possession is 99% of ownership basis.. You have been warned.\n\nIt was so bad that even without a refund we went elsewhere and paid again.
stayed from 05/12/2019 to 05/16/2019
The answer from the host:
I have been managing my B&B for many years and I am grateful to the guests for the many positive comments received and also for the criticisms, useful to improve it and make it more and more welcoming. To the gentlemen. I didn't like my house, well it can happen! Faced with a very respectable opinion I would not have replied, but I find it necessary to deny some of the inaccuracies expressed:
1) I am not an improvised landlord, but the owner of a historic B&B in Rome, with a regular license and regional identification code;
2) The very dirt found in the room consisted only of a layer of dust on the chandelier, for which I apologize, alerting the staff in charge of cleaning to greater accuracy;
3) The bathroom is not old, it was built new only 3 years ago, and the floor is of the time, it is a Carthusian of the 30s that, because consumed, even when clean, does not appear shiny and perfect;
4) There is NO TV and there has never been a specific personal choice
5) NO smoking and never smoked in my house (I am not a smoker first),
6) Upon delivery of the keys, a document or a deposit of 100 euros must be left to guarantee the keys (in the total choice and discretion of the guest) to be returned upon check out, and all this is expressly indicated on the website of the b & b;
7) It is not always me personally taking care of the check-ins, because I happen to have work commitments. I am a theater director and it happens sometimes to be in the theater to work, but this has nothing to do with my pleasure of meeting people, which I confirm and endorse;
8) The "failure to return the money" refers to the "cancellation policy" adopted for my structure, duly indicated on the portal used for the booking.
The gentlemen, in the hope of having recognized their "alleged" rights, considered it appropriate to involve the Police (never happened in 20 years!), However, the intervened agents, having ascertained the groundlessness of the guests' claims, could not do anything. Therefore, between the start of a judicial procedure and that of a conciliatory solution, I preferred to undertake the second. Thank you for your attention and your patience!
