Property: 1 |
Cleaning: 5 |
Host: 1 |
Location: 5 |
Price/Quality: 1
We booked a spacious apartment with two full bedrooms about 6 months before our stay. After our very late and overtired arrival, the host couple showed us a smaller apartment. We have not received any explanation for this from the hosts. Only afterwards, unfortunately at the end of our stay, after we again compared our booking with the apartment, did we realize that we didn't get the apartment that we had booked. The kitchen equipment in the smaller apartment is very poor. Dishes are assembled from leftovers, plastic cups and a single wine glass. At the end of our stay, when we kindly pointed out the grievances of the apartment, the non-transparent apartment advertisement and the inaccurate description of the apartment, we encountered ignorance on the part of the host. In the end, the only thing that mattered to the host was that the balance was paid immediately. After previously written communication, it suddenly became a telephone harassment. We have to assume that the guests will be played out here like we were played out. The larger apartment is advertised and the guests are shown the smaller apartment on site. Overall the stay was a huge disappointment. We can definitely not recommend these hosts and this (smaller) apartment we live in.
stayed from 07/26/2023 to 07/30/2023
The answer from the host:
The assigned apartment is exactly the one booked by the guest. At the time of check in, in fact, the guest expressed great satisfaction and thanked us for the warm welcome. He absolutely did not express any perplexity nor did he seem to be able to detect anomalies. He only gave us compliments for the nice and spotlessly clean apartment. And it was that way until it was time to leave and pay. He told us that he would pay the balance the very day after check-in and we confidently waited for him to do so. Unfortunately that was not the case and by the time he left we still hadn't received anything. . We had to insist to the point of calling the police to get what was owed to us. Upon our just request for compliance, he showered us with offenses and listed a series of absurdities that no one ever pointed out to us in the slightest or suggested we change. After all, we haven't done this job for a short time. We have several years of activity behind us with a top rating on all platforms. Just read the reviews it has had over the years. Obviously we remain of the opinion that when it borders on defamation it is mandatory to defend oneself through the law and that is what we will reserve ourselves to do in this case.
