Property: 7 |
Cleaning: 3 |
Host: 1 |
Location: 7 |
Price/Quality: 6
Too bad... We found ourselves in a stunning place with a breathtaking view, we had a sea view veranda and the room was also equipped with a hairdryer, detergent, and coffee maker, and the restaurant was also excellent. However, it is certainly not a place suitable for everyone since the steps are really many to reach the rooms carrying the luggage. The issue could have been resolved since they have a luggage trolley, but a part of the staff turned out to be the real problem. In fact, it is not possible to use the luggage trolley upon arrival for reasons that escape human understanding and if you think of arriving before 3 pm, leaving the luggage to then check in later... well, you are greatly mistaken! You have to keep everything in the car and wait there losing a good part of the day. Also, evidently, they themselves do not know the rules for using holiday bonuses and despite their mistakes and the mess they made, we heard the owners arguing clearly mentioning our room with various insults. After having “welcomed” us, the lady owner further allowed herself to raise her voice even in our presence blaming us for mistakes made due to their inefficiency and attacking us before realizing that she had mistaken us for other people who had booked many days in advance... Needless to say, all this ruined our experience and this was not even the only unpleasant moment as evidently kindness is not in her nature. Too bad because the place is fantastic and you can see that they work hard to keep it in order, but it is unacceptable for an owner to address customers in this way... We will definitely not return.
stayed from 08/22/2020 to 08/27/2020
The answer from the host:
Ma con che coraggio.
Oltretutto che vi abbiamo fatto un favore..accettando i vostri 2 buoni per una sola prenotazione..e aver dovuto cambiare tutto al momento del vostro arrivo.
LA LEGGE è CHIARA E BISOGNA RISPETTARLA.
E bisogna rispettarla al momento delle prenotazioni, non cambiare le carte in tavola all'arrivo!
Lei ha proprio preso un granchio. Oltretutto che vi abbiamo consigliato di cenare e fare colazione per raggiungere il valore del buono..e voi volevate cucinare x risparmiare.
Siete proprio giovani...svegliatevi. e imparate a rispettare il lavoro degli altri !!!